Managing Change -  The Example of Regione Lombardia, Italy.

The white paper provides regional/national authorities with an example of a successful transition from a multiple emergency number system to the european emergency number 112.

You can explore the opportunities and challenges involved in the new structure and learn about the best practices for implementing the new system.

The evolution of the 112 model in Lombardy (about 10 million citizens) was very successful and served as the blueprint for the implementation in the rest of the nation. 


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