Covid 19 triage procedure in Lombardy

The Italian COVID-19 outbreak began with two hotbeds, both locaden in the Lombardy region. The emergency response organisations were therefore under immense pressure and needed to adapt to the situation.

This document, authored by EENA and Luca Bergonzi, outlines the situation in the region and the measures taken to respond to the COVID-19 outbreak, with special focus on the new triage procedures for emergency call handlers in the 112 PSAPs.


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