WHITE PAPER

116 117: what it is, what it does and why it is strategic for Public Safety

The management of non-urgent healthcare demand represents one of the most delicate balancing factors for the sustainability of European Public Safety systems. Without an appropriate upstream filter, low clinical-priority requests risk being channeled into emergency services, directly affecting operational efficiency and response times.

The European Harmonised Number 116 117 was introduced to intercept, assess and appropriately route non-urgent healthcare needs before they reach emergency levels, contributing to a more effective and rational management of calls within the control room ecosystem.

This White Paper explores the role of 116 117 within the Public Safety system, highlighting its value for control rooms, continuity of care and integration with the emergency response network.

Read the White Paper