HANDBOOK

Integrating AI into PSAPs: a practical guide to optimizing Call Handling, Dispatch, and Triage

The adoption of Artificial Intelligence in Public Safety Answering Points (PSAPs) marks a crucial evolution toward a more resilient, efficient, and proactive emergency management system.

Beyond solutions based on Large Language Models, Automatic Speech Recognition, and real-time multilingual translation, numerous pilot projects in recent years have explored AI's potential across various emergency processes. These experiments have demonstrated not only the immense opportunities offered by AI technology but also its limitations, highlighting contexts where AI proves ineffective. 

In this handbook, you will find:

• Real-world use cases of AI in PSAPs (112, EMS, Police, Firefighters, and Civil Protection)
• Implementation challenges
• Tangible benefits for call-handling, dispatch, and advanced triage.
  
  

Fill out the form to access the material