116 117 Lombardy

The European number for non-emergency medical calls 116 117 was strongly supported and promoted by AREU. Bringing this service to Italy was not easy; it took many discussion with institutions, a lot of study and the development of a pilot project.

The commitment paid off in 2016 with the publication of the "Agreement on the Guidelines and methods for activating the harmonized European number with social value 116117".

In this Case Study we describe the roadmap and the situation today.


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